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'I need you to lock down my e-mail account. h579fta@yahoo.com. There is a hacker that keeps closing or taking over my accounts. Please help!' has been merged into this idea

recover email

For several years you've said that my recovery email address "doesn't look right". I have verified it with the 6-digit code perhaps 10 times, but it goes back to "doesn't look right".

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Kevr shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  AdminProduct Support (Admin, Yahoo) responded  · 

Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on X (former Twitter) @YahooCare.

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  • Tammy Unger commented  ·   ·  Report

    There needs to be a verbal verification process to unlock my account. You locked up my frontier account in the migration - all my attempts to reset my password and all your codes and electronic DL verification are not working. I have spent almost 4 hours of my valuable time to try to get back into my email account which I need and none of your electronic verifications are working. It was Yahoo's fault that it was locked in the first place. I have tried online at recovery and called CS twice - it sends through on my end, but CS does not receive anything I send. This has been so frustrating and they just keep telling me to try another day. This is no solution when nothing works. I have jumped through all your hoops and now 2 months later- still nothing is resolved. There has to be better options. I need this email and your lack of resolving my issue is unacceptable. There has to be a back up to your backup protocol if it does not work properly!!! Making me sign in to post - laughable- this is the whole issue- I CANNOT SIGN IN!!!

  • acacia gh commented  ·   ·  Report

    Hello, I haven't received SMS codes for a while, my email has stopped working because of this issue. It's too bad that the only way to contact yahoo is by phone. It's not possible for those who don't speak English. How can I fix my email? I've been using this email for 15 years and now no one is answering me.

  • dynasg 2009 commented  ·   ·  Report

    How about you fix the total deletion of the account key. I have never had to use this irritating feature and it just started 2 days ago. I NEVER authorized this step to login and I am very angry. I was going to use the pay version of this, but now, I doubt I will.

    I don't like yahoo doing **** with my account they think will make me safer. I only need the email address, none of your safety features.

  • jake dirt commented  ·   ·  Report

    I need your help. There is a hacker that has been taking over my accounts or closing them down. Can you lock this one down tight !
    Jake Dirt
    h579fta@yahoo.com

  • riyas riyas pc commented  ·   ·  Report

    Dear yahoo team,

    kindly please recover my yahoo mail (riyasansar@yahoo.com) I didn't get anything my previous data.!!

    I loos this account more than 1 year.
    now i re opened, please recover my details and data from this mail.
    otherwise please de activate this mail.

    with regards
    riyas payyoli

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